Zürich, Switzerland
Hermetschloostrasse 12
N/A
+41 444386363
Wheelchair-accessible entrance
I had a very pleasant conversation with Ms. Wickenbach. although i dont fall into Zurich's area, she was still able to help me with what i want. Very few friendly customer services people around these days, Thank you Ms. Wickenbach
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I got an appointment for delivery in one of the few spots available (only 10 to 12 few days). Nobody came to deliver, wasting my time. I tried to call but it is impossible to get an answer, then I wrote an email. Following this, I was contacted by Planzer which guaranteed that they would make the delivery 2 days after, between 10 and 12. So I took time off to wait and once again, the delivery was not done. Again, no telephone contact possible and this time no answer to the email either. Worst delivery experience ever.
Pathetic experience, twice! Avoid as much as you can while ordering bulky goods online!
Best Service
Stay away - your personal safety is at risk. Received two shipments from them: 1. The first time there was just one person sent to assemble furniture. As he, understandably, wasn't able to do the job by himself, he left. This was two weeks after the agreed deadline. 2. The second time they come by, they bring an extremely aggressive employee who insulted us because someone in the hallway pointed them towards the wrong floor and the staff made this our fault. He wouldn't get over this and kept yelling at us. Terrible company, their employees will make you feel extremely unsafe and intimidated by their aggressive behavior in your own home. EDIT: Mr. Claudio C. from Planzer Support in Dietikon was informed about this and was invited to explain the behavior of the staff. Instead of accepting this invitiation and take advantage of the opportunity to explain, he stonewalls us using internal delays as an excuse. At least now it should be clear for every reader that this is not a firm one should do business with.
very kind staff!
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