Saanen, Switzerland
Schönriedstrasse 74
N/A
+41 337480404
Great beautiful hotel also suitable for family vacations. We’ll be planning to return. Good: Beautiful and quality rooms, some have options for kids to sleep on the upper floor. Overall exquisite design and wonderful bar/lobby area with plenty of space and books/games. Dedicated areas for children and kids club. Very good breakfast, excellent coffee. Proximity to various skiing areas and offer for ski school. Needs improvement: client service. Overall the staff is very helpful and kind, special thanks to the kids club attendants who went above and beyond to keep our kids happy. But we did feel unwelcome by the reception manager, who was a “no” man to the point of lying about the availability of half-board (turned out it was actually available), or contradictory to what was offered by reception earlier (we were suggested to test drive the new Defender, and then later actually asked for it he simply threw a blunt no). Even if these things had valid reasons, they were not communicated with consistency, transparency and hospitality which should be expected from the establishment of this level.
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Incredible hotel! Loved it for the staff that was very kind, for its amazing interior decoration (also on the room, not only the lobby!) and the service overall. They have a huge buffet for breakfast that cover all your needs. I went with my friend that is gluten intolerant and they had all the alternatives (bread, lactose-free milk, also at the restaurant with gluten-free pasta etc.). When we had to leave the hotel we couldn’t take the breakfast because we had to depart early, so we kindly asked the reception if we could have a little take away and they prepared us 3 mini sandwiches with an energy bar plus an apple juice! The spa is very enjoyable with the pool and two saunas. To complete your day, the lobby is very enjoyable with the chimney and terrace. There is a bar where you can ask for your favorite drink (the cocktails are amazing!!). They have a huge skiroom and also rental shop at the first level of the garage. The guy responsible is super nice and passionate about skiing! They have a wide range of top quality equipment, and they also rent sledges if you don’t ski or snowboard! Totally recommend it!!
Had a lovely stay. The room view was amazing. Room was small but cozy. The restaurant has delicious pasta! Staff are very courteous. Spa is also nice. Great place for vacation. Will definitely return!
Beautiful interior that feels exquisite and homie at the same time. Breakfast is great with much options for all diet preferences. Nice extras like sledge and programs at disposition free of charge. Great sauna, exceptional gym. Very clean, helpful staff. We had a very happy and relaxing stay. Thank you!
Nice, modern and stylish hotel. Beautiful bar and very spacious lobby. Rooms are really nicely decorated. Food at the restaurant was really good. Service however needs to more efficient. Even if it was the first day of the season lots of things with staff were not ok for a 4 star hotel (especially welcoming, room service & restaurant staff).
Great Hotel, Service was Excellent! Views are breathtaking! If you could only install shower doors would be perfect!
I really enjoyed my stay. Staff was extremely nice and helpful, variety at breakfast was big and all products were of good quality. We loved swimming pool, saunas and well equipped gym. View from hotel room was outstanding. Lobby made a great impression on me as well as interior of the room, no wonder why this hotel is among Design Hotels brand. Definitely worth the visit.
Very Stylish and cosy hotel with great amenities (nice rooms with views on the mountain, stylish restaurant, lounge and bar, sauna with panoramic view) and proposed services. However service at reception was not of the level expected, not helpful, employees totally lost when asked questions/recommandations...(except the person who welcomed us upon arrival, who was very helpful) Restaurant also not at the expected level for such expensive prices, both in terms of service and food quality/diversity. Come equipped with earplugs: rooms on second floor are super noisy, feels like whole room is vibrating to the sound of the music upstairs..
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