Zürich, Switzerland
Bändlistrasse 29
N/A
+41 445002651
I moved to another house with my family to another apartment 17 Km from the previous one and it was a mess. One guy came to make the proposal, he visited all the apartment and the cellar to make an estimation on what have to be transported. We received the offer the same date and after a comparison with other moving companies we decided to go with National because they seemed to be more competitive. The day of the move with two trucks one bigger than the other one and 4 men they start to load boxes and disassemble the furniture but around mid day they realized the small truck was not enough big to load all the stuff in one solution and they realize they need to do a second trip with one of the two trucks. So they move to the other apartment discharged the smaller truck and have the second trip for loading the rest of the stuff in the old apartment. They have lost 1 hour just for the round-trip but they now have only two men unloading the bigger truck and start mounting the furniture. Due to the rush they have also damaged some of furniture because to save time instead of disassemble the most heavy and voluminous, they have loaded on the truck in one piece. To make the story short a move that have been estimated to last 8 hours it has been lasted almost 12 hours. They of course wanted to be paid cash and they told us they were not leaving the apartment if we haven't paid the total amount (that have been increased of almost 40% from the initial business proposal). I should have called the police instead of paying them but it was late and with two babies I just want to get rid of them sure that I could have settle it the day after. It was a bad call. Now we are probably going via legal way to recover the money and be compensated for the damages.
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I have moved many times already and can highly recommend National Umzüge. One of their representatives visited our flat before the move in order to provide us with an accurate quote. They arrived on time of the day of the move and their staff is very friendly and professional. We had quite a few bulky pieces and they dismantled and rebuild them with ease. We used them for the end of tenancy cleaning as well and had no issues with our agency at the check out (which I hear doesn’t happen that often in CH). It was such a relaxing move as they took care of everything. Their prices are quite competitive as well which is a plus.
We were very disappointed with the service and behaviour of the service personnel. The service personnel told me that they have been working long hours for the past few days with very limited rest. The main person, was really irritated and rude. We had to almost please with him, so that we get the move done. They handled the furnitures really in a bad way. Even a simple Ikea kommode, they complained that it was heavy. I would avoid them at all cost.
I had a really good experience as I moved from Zurich to Basel. The Team of National Umzüge assisted me with all my questions and the move itself went as smooth as possible. If I moved again, I would go with them again.
because of my new job I had to move from Zurich to Stuttgart. I had many offers but National Umzuege were the best with the price and I had to do almost nothing on my part. They have always informed me how things are. Highly recommended.
Excellent work during the move and cleaning - great advice on prep for the move, no issues, everything worked out perfect!
Great service, quick, professional and efficient, for a very competitive price!
We contracted this company for moving and cleaning services. They did an excellent job, on time and charged for time they spent. Good teams both in moving and cleaning!!
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