Luzern, Switzerland
Brandgässli 9
N/A
+41 3112929
Really bad experience staying here. The location is great, and price ratio is good too; don’t get me wrong. It is just the customer service is very unhelpful. I tried to communicate with them through booking.com a few times, the reply is not particularly rude, but is definitely not polite either. The worst two points of staying here: first, you can’t store your luggage here after check out at 11; which is viewed as a major downside for a hotel. And the way they told you that they can’t store your luggage for you was rather impolite in my point of view. Second and worst of all, the cleaning staff continue disturb us before the check out time, keep knocking on the door, asking when we are leaving, before the check out time at 11. This behaviour is considered very aggressive and very inappropriate! Especially we’ve already told when she first knocked on the door that we will leave at 11. And after 10 mins at 10:45, she knocked again and aggressively, impolitely, wit this seemingly-wanted-to-kick-the-guest-our-attitude and ask us when we’re out of the room. And we had to emphasis we will leave at 11. This is just unacceptable. The worst place to stay ever. I really warn anyone who wants to come to Lucern NOT TO STAY WITH THEM.
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Hotel transformed into apartments. The rooms are small. The decoration is almost non-existent. The furniture in particular the night tables are not present so no bedside lamps. The kitchen is very dark and poorly equipped: no soup plates, no spoons and desert plates. No tea cup or teapot .. 3 glasses of wine for 5 guests. The chairs and the living room table are of very poor quality Bad experience
The riverside view is awesome. It was more than I expected. Really enjoyed staying here.
Very comfortable place with a stunning view
Lots of room, great views, balcony, very clean.
We stayed 6 nights in July 2019. Very disappointing with HITrental Lucerne. The studio apartment did not have a window for ventilation. We were not informed about this when I called up more than a couple of times and spoke to the same lady. Only a balcony door. We could not leave the balcony door open at night because of the noise in the surrounding areas. We had to have the fan switched on all night with the balcony door closed. There is no air conditioning and coming back from day trips, the studio apartment was hot and the air was stiffly. We paid for the facilities of washing machine and dryers. There are 2 washing machine and 2 dryers. As it was summer, there were a lot of guests staying at the apartments. By the 3rd day, one washing machine and one dryer was not working . One of the guest mentioned he called up HITrental that night about 9pm and was told someone will come in the morning to fix it. I went to do my laundry in the evening and the washing machine was still not fixed. I sent an email to Daniel and he said he will speak to his boss. I sent another email the following day and I had no reply as to when the washing machine and dryer will be fixed. I called up HITrental and spoke to a lady, and she was abrupt and said she does not know when they will be fixed. As there was only one dryer working, there was a line of guests waiting to use the dryer as well. I had to wait till late at night to dry the clothes as others were in front of me to use the dryer. HITrental, this is very unprofessional. The company promptly takes our booking money on time, where is the promptness in fixing up facilities in the building when something is not working? We paid for the facilities as well and this is not OK. Please have some common courtesy and treat your guests with respect. We will not stay at HITRental anymore.
Fantastic location. Easy check in process. A little pricey but worth it. You certainly want one of the river facing units. Despite the smoke which I found to be minimal the views are amazing.
The moment we arrived at Hitrental apartment in Lucerne, we were amazed at the captivating views we saw from our windows. Without a doubt, Hitrental apartment was a bright, spacious apartment which had the best view of the Chapel Bridge, facing the Reuss river and the Jesuit church surrounded by mountains. (almost like picture postcard). The location was fantastic (not too far from the train station and within the old town vicinity). See photos! The kitchen was fully equipped, the beds were comfortable with clean linens and duvet covers, the bathroom facilities were adequate and clean. The only downside to this place is that there is one tiny elevator that could fit 1 person and 1 luggage bag at a time (but we are happy that at least there's an elevator). My family stayed here from 14th - 17th May 2019. And should we visit Lucerne again in future, we will definitely choose Hitrental apartment.
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