Dübendorf, Switzerland
Ueberlandstrasse 271
N/A
+41 448207490
Very very good service. Had a problem with my suitcase and figured I’d need to leave it there for a week or so but after inviting me in and asking for the problem in a highly professional way, the hostess told me they’d try to solve it right away. Meanwhile she offered me some coffee, “something” for the hips and if I needed something to read and we had a very entertaining chat. Not even 20 min later I was presented with a fixed suitcase which was great as I needed it only a couple of days later. High class service for a high class product!
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Outstanding service center! I wish every brand would have such a friendly and reliable customer service. The „outpost“ of Rimova in the vicinity of Zurich is easily reached and is managed by a extremely forthcoming and friendly representative. Repairs are always done asap. So praise goes also to the craftsmen! Unfortunately we have to pay frequently a visit since airport employees have obviously a joy of treating Rimova suitcases on purpose in a rough manner.
Very impressive service! Not even an hour after my email request, the parcel was on its way to me. Thanks!
I had quite a bit of damage on my suitcase including a broken wheel and a big dent in the aluminum. To my surprise, the service center fixed and repaired it still on warranty. Great service!
I visited the Rimowa Service Center yesterday. The Service was impeccable. We were greeted by a very friendly lady who was very client focused. She immediately took care of our suitcases - we had 3 in total. She asked us to kindly wait while the suitcases were looked after. We got a great service within a short period of time vs 2-3 weeks waiting time at Globus. 5 star service without a doubt. Thank you!!
I needed to get my suitcase case repaired. After a short phone call, I was invited to the Rimowa Service Center. It was a little tricky to find, but I was guided by the person over the phone. The suitcase was fixed immediately, no waiting time and no big fuss. Brilliant.
Great customer service and fast service. Only issue is the location, ridiculous that one has to go all the way there to drop the luggage... could be in town or even at the main Flughafen. Shame on Rimowa.
Absolute superb service - broght my 2 suitcases for repare and the manager there orgaized replacement within the same day - congratulaciones and thank you for your profesional approach. Rimowa staff and warranry are first class
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