Carouge, Switzerland
A côté d'Office World, Rue Eugène-Marziano 15
N/A
+41223070202
Very happy with Veloland!! They made it possible for me to get a dream bike (thank you Guillaume!!!) - they helped me with a payment plan so that I could actually afford to get the bike I really wanted and transferred the bike from one branch to another so I could try it before purchasing it. Really amazing service. Additionally, after purchasing my new bike, they did a comprehensive bike fitting free of charge (thank you Thomas!!!). Overall, really great bike shop :)
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I’ve never been here, but they spam me with text messages because I went once to the store in Lausanne. Do not give them your phone number at all cost.
An amazing experience from start to finish. No one laughed or scoffed at my beginner status. On the contrary, everyone was helpful (cashier, clothing, info desk). I suggest going at non-busy times, don't be in a hurry, and be clear about your expectations and budget. Morgan helped me pick out my first road bike and was attentive and found an excellent fit for me- price wise and level of performance. Usually it takes about 2 weeks for a bike to come in from order, but my bike came a week early! The after-purchase service was top notch. They adjusted the seat for me and set me up with the correct clothing and other gear necessary for beginners. I rode it for about 40 km over a few days and then went back for a bike fitting. I definitely recommend the bike fitting (free with a purchase of a new bike). I had my appointment with Thomas and I noticed a huge difference to my ride straight away. He spent a lot of time with me and went through every aspect of my positioning and my bike set up. Thomas is a true professional and an artist when it comes to personalised adjustments! If you are new to cycling and are completely overwhelmed by the choices and your lack of knowledge, I recommend Véloland wholeheartedly. You might find bikes cheaper elsewhere, but you won't get the same level of top end service. Although I'm writing this review in English, I spoke in French most of the time with them. I don't know their general level of English- if this this an issue for you. Bonne route!
The guys in the Atelier are really cool and kind. They helped immediately with an small issue even if I couldn’t explain in French and they made it in English. Benjamin was really helpful. Thanks
Extremely unprofessional. Waiting for 2,5 months for a standard 105 shifter. A disgrace.
Setup of my new tacx neo 2 on a complex bike..., a very professional job by Thomas and thanks a lot for their time and kindness
Super nice people here giving good advice, even if stock of e-vtt was a bit low due to pandemic times
Very helpful team
Deli
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