Zermatt, Switzerland
Spissstrasse 52
N/A
+41 279663000
We had a great time during our short stay of 2 nights in Zermatt. The hotel was very accommodating, reserved for us the ski passes the night before and gave us all the informations we needed. With the reservation on their website we were greeted by a nice prosecco bottle at our arrival. The wellness space was clean and modern-looking, and I had a very pleasant massage after the ski.
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Very nice hotel lodge, the staff was very friendly and attentive both from the hotel and restaurant. We got upgraded to a better room with an incredible view of the Matterhorn ! Big cozy beds, great shower. The breakfast buffet was very nice and had many options. The hotel itself is going remodeled but they are basically done. Unfortunately didn’t get to use the spa and wellness area, but it must be great ! We thank the whole team and look forward to coming back !
The hotel in general is nice, location is good. Very much enjoyed SPA/wellness area that offers lots of options. Room was freshly renovated with a view to Matterhorn. Downside: kitchen/food for lunch and breakfast was not very great. Staff wasn't the friendliest too.
A very nice hotel, def recommended for a stay. Nice and renovated spa, excellent sport massage, big rooms with a view (even though we paid for a room with a garden view we still could see Matterhorn), good location, also reception helped me to organise a surprise for my husband’s birthday. Nothing to complain about, we would absolutely come back next time
I booked 3 nights in a single room. At check-in I was awarded an upgrade to a double room with a view of the Matterhorn, a gesture I greatly appreciated. The room was perfectly sized for one person, with a modern bathroom and, as a big plus, it had a view of the Matterhorn. In the middle of December, the SPA area was still under construction, and this created a fair amount of noise from early in the morning until late a night, but there is nothing to worry now as the construction is completed. I mentioned this issue to the staff and asked what they could do for me. Without too much explanation they were very apologetic, immediately understood my concerns and offered me to transfer to another room in a quieter area, but without the views of the Matterhorn. I was going to stay for only 2 additional nights and could not resist the beautiful views, so I declined their offer and stayed where I was. However, I would like to praise the staff for taking my complaint seriously and for handling this issue in a very professional manner. I will definitely choose this hotel again.
Food was good. Stayed at the studio residence Patricia. If it wasn't so cold we could of got alot more use out of the balcony and fantastic view.
One of the best hotels I have been to. Large room, bright, view on Matterhorn, nice spa and gaming area. Very clean.
Great stay in this fabulous hotel! We spent a weekend from Friday to Sunday, a couple of nights. We took the half board with breakfast and dinner included. The breakfast was incredible, there were so many choices that we couldn’t decide what to take or try a little bit of everything. Then for dinner, there were many dishes as it was a full menu with starters, soup, salad main dish and dessert. The hotel was close to shops, cremallera to go to the mountain and to the train station. The service was great and the waitresses very friendly, took good care of my baby with little treats and games. The room was very clean, with everything that we might need. We had awesome view to the Matterhorn! There was a great cot for our baby and with a lot of space for her to play. One of the best things was the playing area for kids, with many toys and games that could entertain the kids while you eat dinner. Very recommended for families with kids. One thing that disappointed a little was that the swimming pool was closed for summer.
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