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Hertz Autovermietung, Basel Hauptbahnhof

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Basel, Switzerland

hertz.ch
Car leasing service· Car service· Car rental agency· Van rental agency

Hertz Autovermietung, Basel Hauptbahnhof Reviews | Rating 3.8 out of 5 stars (8 reviews)

Hertz Autovermietung, Basel Hauptbahnhof is located in Basel, Switzerland on Nauenstrasse 33. Hertz Autovermietung, Basel Hauptbahnhof is rated 3.8 out of 5 in the category car leasing service in Switzerland.

Address

Nauenstrasse 33

Phone

+41 612059222

Accessibility

Wheelchair-accessible entrance

Open hours

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Greta Vejele

We have recently rented a car for 1 day, picked it up in the morning and returned the same evening. They charged us double the price. When we phoned them asking to explain the charges, they claimed that we only returned the car after 2 days! We explained that the car was returned on the same evening, the customer service desk told us they would check with another colleague and call back. Nobody called us back and we had to keep chasing them for the clarification of the charges! We dropped the car literally next to their office, where they have cameras, so the car must have been seen. Eventually, my husband went to their office to follow up and they finally confirmed the car was returned on the same day, and it was a mistake to charge us double. Why do we need to chase you for your own mistakes? Is it so difficult to call the customer back, when you promise them that you would do so? What kind of customer service is that? It's been more than 3 weeks and we still have not received a refund! Very disappointing.

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Adriano Silva

Service was quick and very friendly, even had an upgrade!

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Lora Ivanova

I checked online and saw multiple vehicles available. Walked in to rent a car and they stated nothing was available. Even though the website still showed cars open. Didn’t even offer to call another office or try to help or offer another solution. I had to ask the attendant to contact a nearby office which she did with obvious displeasure. Showed 0 concern for me as a customer. I’ve rented Hertz in 10 countries and never seen worse customer service. This will be my last rental with them.

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Irene Pascual

Small but nice service. Great car and for the moment there's no problem at all with them. Easy to get and drop off the car

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M. Herrn

Number 1 everywhere . The best. Simple!

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Evelina Porolieva

I would even hate to rate this service. We were overcharged - negotiated one fee, they withdrew twice as much money from my account. I would like to complain or at least warn other customers to be vigilant!!!

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Aaron Hart

Reserved a Mercedes for a 10 day road trip around France and Spain with my wife. When I arrived they had the exact car I reserved out front but refused to give it to me. Instead I got a Mini which in my opinion is not similar but was offered at the same price. Over the course of the trip I racked up 3 traffic violations - my fault completely. For each one, they charged a 50 USD \Administrative Fee\ for essentially looking up the fact that I rented the car on the given and sending my address to the inquiring authority. I don't see how this is anything other than excessive. Customer service was polite but unable to do anything about it. Try Europcar, Budget, or basically anyone else first.

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sathyanarayanan ph

Very strict with the timings, additional time is not counted in hrs, but in days, was late by just 1 hr after 10 days trip, and they charged for the whole day

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