Zug, Switzerland
Baarerstrasse 25
N/A
+41 7202635
Wheelchair-accessible entrance
After having suffered rude and incompetent customer service from Lycamobile it was a breath of fresh air to find this Swisscom shop. I have visited the shop 3 times for various things and the staff on each occasion were efficient, polite and friendly. The store was busy each time but the queue moved quite quickly. As well as the shop being excellent, all the numbers with them have worked flawlessly. I highly recommend this store.
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(English) rude, incompetent employees. Was sold a faulty s10, went back to store 2 hours after purchasing - they had no idea how to fix it without deleting all my data from my previous phone saved in the backup cloud. AND wouldn't exchange the phone or let me return it.. I've been a customer for years - couldn't believe how horribly I was treated and issue went unresolved.
Terrible actually wouldn’t advise anyone to have a Swisscom contract. Absolutely inefficient and incompetent. If had choice would never choose them or walk into their shop.
Incompetent, rude and aggressive employees who have no clue what they are doing!
I got served by Gabriel. He is very helpful and got me a good deal for my business and provat phone. Ill keep going there as long as he works there. Thanks. 5stars for good and transparant service.
I am in shock. I took my phone in for warranty repair because it suddenly stopped charging. I bought a new battery and waited patiently hoping it would start charging and for a while, it did. And then it stopped again. This went in for 3 weeks until it finally stopped altogether. I left it with them last Friday. Today I got an update on the repair status. They are refusing to fix it under warranty and they stated on the online repair status that the reason is \Excessive FORCE was used\. I am a 57 yr old grandmother from Texas, living in a foreign country where I can not speak the language. I am sad and hurt. They are calling me a liar, basically. I never used force of any kind on that phone. They didn't even ask me.. I do not know upon what basis they are making this outlandish accusation. They wanted me to pay 113 Swiss francs. The phone is 20 months old. Their plans are ridiculously overpriced to begin with but I thought they were a decent company. I was wrong.
They are very kindly. Very good.
Sempre muito bem atendida e nos ajudam em nossos problemas e dificuldades. Muitos Parabéns para a equipe (Affoltern am Albis e Zug)
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