Genève, Switzerland
Rue François-Bonivard 8
N/A
+41 227314140
Great experience with Keytours !! I booked 2 tours, one to Glacier 3000 and another to Gruyeres at their office in Geneva, very nice and helpfull staff. Both very well organised. Very good and nice drivers and exceptional guide Maria !! she could speak perfectly 3 languages , was very funny and had a very good knowledge about all the places we visited. I loved it !!!
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Worst customer service I have ever seen. They were hiding at the Geneva bus station and impossible to distinguish from other buses. It took us several minutes to find them and yet we were still on time (but barely at that point). Then they wanted a worthless piece of paper (that they never checked) that I needed to fetch from the hotel room. Literally one minute away. The woman threatened to leave and was the most unfriendly and belligerent person I ever encountered while in Switzerland. We literally sprinted to the hotel and back to fetch the paper and by then the ticket agent had moved on and never even checked the so called voucher (which was just a receipt that I could tell she already had electronically). Unless you enjoy abuse, avoid this tour company. Note: I originally gave them one star based on the prior paragraph. However, our actual guides were very nice and did a good job. So I’m giving the guides 5 stars and averaging this to give an overall 3 star review. But the guide quality is, I believe, in spite of the company and their horrible personnel in the office.
Great experience. A magnificent welcome from team office. Thank you hope to be back soon.
It happens that you book a trip on a wrong date. So I booked another one on the right date. I got in contact by email and in person and asked if it was possible to ask for a refund for the previous booking as it was intended for a different date and their response was affirmative only if I sent a message via TripAdvisor as the transaction was processed by TripAdvisor and not by KeyTours. I complied and sent them a message there. Now that I am following up on my refund, they are sending me disgraceful false accusations, in one email they alleged that I was on the tour, and in another email, they falsely accused me of forgetting my passport (I hold a \carte de légitimation\ as I am a resident of Geneva, so it should not have been a problem). Apparently they have no records of their clients or whatsoever. They were trying to stall me when they asked me to contact TripAdvisor. Perhaps they thought I was a tourist who wouldn't be seen again. They could have been straight forward from the start that they were unable to provide a refund. Shame on you! I am circulating this message internally to all organizations and delegations.
It such a great experience to travel along the most beautiful view from Geneva to Glacier 3000 and Montreux with a very friendly and experienced guide as well as professional driver named Brahim. He is really knowledgeable and tell us along the ways from the beginning till the end of the trip. Sometime, we sleep, but he still talk Great for this trip.
Horrible service and they are selling LIES. The Gandola at Chamonix for both the Glacier and Mont Blanc have been closed for a month and a half due to maintenance and the tours are being sold as if they are operating. They say it is due to the weather when that is not true. Key Tours SA knows Gandolas are not operating and are still offering the full tour service. When you arrive to check in they’ll tell you it’s down for the day and if you want to use the credit towards the Glacier your and again that is also not functioning. Tour Guide Neils is very inadequate when providing information, was insulting and smokes marijuana while on the job. His persona gave off the smell of marijuana various times through out the “Tour”. Do not recommend this company whatsoever. Beware of the lies they sell. 12-18-19
Enjoyed trip to Mont Blanc. Guide Neil had great info and advice and Portuguese driver (forgot name) was very adept.
While we enjoyed Chamonix and Mont Blanc, this has to be one of the worst companies I have ever had to deal with. They were insulting, condescending, rude, and completely inappropriate in their response to our issues. Go to Chamonix for sure but don’t use this deplorable company to do so.
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