Bern, Switzerland
Bahnhofpl. 10
N/A
+41 848446688
Wheelchair-accessible entrance
AVOID AT ALL COSTS!!! TOTAL LIABILITY!!! Their customer service is extremely bad and unhelpful. They recommended, booked and sold us a HOTEL in PARIS that is PLAGUED by BED-BUGS and MICE... Instead of helping us find an alternative, the SBB Reisebüro Bern laughed in our face and told us it's not their problem, because we had already paid for the journey and hotel and quite simply refused to help us! Very unprofessional and a very bad advert for Switzerland, I must say... ADDENDUM 1: The SBB Reisebüro Bern came through in the end, but only after much complaining and telephoning on our part. ADDENDUM 2: In a further astonishing unprofessional turn of events the SBB Reisebüro Bern just called back and actually dared try and pressure us into paying the extra difference between their initial disastrously bed-bug ridden choice of hotel and their current alternative hotel. I should really like to think this is not the typically traditional Swiss way of treating paying customers... ADDENDUM 3: Now we can add coercion and extortion to the catalogue. The manager of the SBB travel office (SBB Reisebüro Bern) is refusing to hand over our tickets and travel documents for which we've already paid, unless we pay an additional CHF 209!!! We've notified the police. Whatever next? ADDENDUM 4: Since Saturday the amount for which they are trying to coerce and extort us has miraculously gone down to CHF 64...
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