Basel, Switzerland
Freie Str. 40
N/A
+41 612614000
In-store pick-upIn-store shopping
Each time I go there I am met by a fantastic team. They are a role model for client service in luxury retail in Switzerland. Looking forward to stay a happy client for many years to come!
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Wonderful experience for both my wife and myself. Everyone was super helpful and we never had to wait too long even when we arrived without an appointment. Wholeheartedly recommend to any one looking for a luxury watch or jewelry.
Factual feedback: bad quality. Had my Rolex serviced first time after purchase only to discover a week after picking it up that the watch stopped. Emotional feedback: the watchmaker in a white robe turned a poker face when shown the stopped watch, took it without any sign of apology. Visited the shop a few weeks ago just to humbly ask if I can buy a Submariner 41mm or at least get on the waiting list, was met with such arrogance and derogatory attitude as if I said something insulting and obscene. Are you guys there too spoiled by affluent customers who spend , so that all the rest are treated only on a best effort basis? The only friendly person is the hostess who opens the front door. Only on quality grounds (or on lack of it) I won't bring my watch to Bucherer for service, let alone the utterly repulsive attitude.
Superb customer experience at Bucherer Basel! Will definitely come back! Highly recommended! The customer service is just fantastic from the time I called to inquire for some watches, to when we were at the store buying what we ordered, and even during after sales when we had our watches engraved. Everyone in the staff is great! The store manager is Boris Bühlmann is amazing and very accommodating taking my order and other requests. He was on vacation when we were buying the items and we were accommodated by Uskana Ajroja instead and she was just incredible, extremely nice to me and my husband and to our 22-month old baby. We enjoyed the experience very much and will definitely come back.
Very friendly customer service. The clerk asked me what I was looking for and showed me everything. She didn't offer anything unnecessary and I felt like I was taken seriously.
best whatch store in town...friendly and kompetent staff
I bought my wife a beautiful watch from Bucherer for our anniversary several years ago and never got around to writing a review... But, since a friend asked if there is a \a Philip-preferred vendor in that space who deserves my money more than the others\ my first response would have to be here. Several years later, she still loves her watch (and fortunately, me).
Excellent customer service from Boris L. (and the other Boris!). Unrivaled service for watches in Basel. I’ve bought six watches from Bucherer (Basel) and I’m extremely happy with all of the purchases. Bucherer should be your first port of call for watches in Basel. Thank you!
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